Support & Help
Questions, feedback or a problem with the RunPace app or website? Email kontakt@runpace.no — we usually reply within 2–3 business days.
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Please describe what you were doing and, if relevant, which device and iOS version you are using — it helps us solve things faster.
Email supportFrequently asked questions
How do I use the pace calculator?
Scroll the wheels to set a pace (min/km) or a speed (km/h) — both update automatically. Below the wheels you will see estimated finish times for standard distances from 1 km up to a marathon. Try it in your browser.
How do I build a pacing or split plan?
Open the Race plan screen in the app, pick a distance (or enter a custom one), and scroll in your target finish time. RunPace shows the required pace and a split table so you know what the clock should read at each interval. The split calculator on the website does the same thing.
What does the Apple Health feature do?
In the iOS app you can optionally allow RunPace to read your latest VO₂max (cardio fitness) value from Apple Health. It is used to suggest training zones and a starting point for race predictions. This is fully optional — every feature of the app works without it.
How do I turn Apple Health access on or off?
You can manage access any time in the app's settings, or on your device under Settings → Privacy & Security → Health → RunPace. Turning it off does not affect any other feature.
What does RunPace Pro cost?
RunPace Pro is a one-time $1.99 purchase that unlocks the Race times and Training paces screens. The calculator and the race plan are free, there is no subscription, and anyone who had the app before version 2.0 keeps everything for free.
How do I restore a purchase on a new iPhone?
Open Settings inside the app and tap Restore next to «Already bought it?». RunPace Pro follows your Apple Account, so it unlocks again on every device signed in to the same account.
Does RunPace collect my data?
No. The iOS app has no account, every calculation happens locally on your device, and from version 2.0 there are no ads and no tracking in it at all — Apple lists it as "Data Not Collected". Your Health data never leaves the device. The website uses only anonymised, self-hosted visit statistics. See the privacy policy for full details.
The app or website is not working correctly
Try closing and reopening the app, or refreshing the page. If the problem continues, email kontakt@runpace.no with a short description and a screenshot if possible, and we will look into it.
Apple Health & your privacy
RunPace uses Apple's HealthKit for a single, optional purpose: to read your most recent VO₂max value so it can estimate training zones and a race-prediction starting point.
The value is used only on your device, at that moment. It is never stored and never sent anywhere — not to RunPace and not to any third party. Granting Health access is entirely optional, and you can revoke it at any time in iOS Settings without losing any functionality.