Support & Help
Questions, feedback or a problem with the PaceLoop app or website? We're happy to help — here's how to reach us and answers to the most common questions.
Contact us
We usually reply within 2–3 business days. Please describe what you were doing and, if relevant, which device and iOS version you're using — it helps us solve things faster.
Email supportFrequently asked questions
Scroll the wheels to set a pace (min/km) or a speed (km/h) — both update automatically. Below the wheels you'll see estimated finish times for standard distances from 1 km up to a marathon.
Open the Pacing screen, pick a distance (or enter a custom one), and scroll in your target finish time. PaceLoop shows the required pace and a split-time table so you know what the clock should read at each interval.
In the iOS app you can optionally allow PaceLoop to read your latest VO₂max (cardio fitness) value from Apple Health. It's used to suggest training zones and a starting point for race predictions. This is fully optional — every feature of the app works without it. See the callout below for details.
You can manage access any time in the app's settings, or on your device under Settings → Privacy & Security → Health → PaceLoop. Turning it off does not affect any other feature.
The iOS app has no account, no ads and no tracking — all calculations happen locally on your device, and nothing is sent anywhere. The website uses only anonymised, self-hosted visit statistics. See the privacy policy for full details.
Try closing and reopening the app, or refreshing the page. If the problem continues, email us at kontakt@runpace.no with a short description and a screenshot if possible, and we'll look into it.
Apple Health & your privacy
PaceLoop uses Apple's HealthKit for a single, optional purpose: to read your most recent VO₂max value so it can estimate training zones and a race-prediction starting point.
The value is used only on your device, at that moment. It is never stored and never sent anywhere — not to PaceLoop and not to any third party. Granting Health access is entirely optional, and you can revoke it at any time in iOS Settings without losing any functionality.